Best Business Conflict Resolution & Mediation

The key text on problem-solving negotiation-updated and revised Since its original publication nearly thirty years ago, Getting to Yes has helped millions of people learn a better way to negotiate. “The authors have packed a lot of commonsensical observation and advice into a concise, clearly written little book.” — Businessweek. No other book in the field comes close to its impact on the way practitioners, teachers, researchers, and the public approach negotiation.” —National Institute for Dispute Resolution Forum. All of us, as negotiators dealing with personal, community, and business problems need to improve our skills in conflict resolution and agreement making.

One of the primary business texts of the modern era, it is based on the work of the Harvard Negotiation Project, a group that deals with all levels of negotiation and conflict resolution. “This is by far the best thing I’ve ever read about negotiation.” —John Kenneth Galbraith “The authors have packed a lot of commonsensical observation and advice into a concise, clearly written little book.” — Businessweek. No other book in the field comes close to its impact on the way practitioners, teachers, researchers, and the public approach negotiation.” —National Institute for Dispute Resolution Forum. Bruce Patton is cofounder and Distinguished Fellow of the Harvard Negotiation Project and the author of Difficult Conversations , a New York Times bestseller.

NEW EDITION, REVISED AND UPDATED. What if conflicts at home, conflicts at work, and conflicts in the world stem from the same root cause? “A book that could change the face of humanity.” —Marion Blumenthal Lazan, holocaust survivor and bestselling author “I loved Leadership and Self-Deception , and The Anatomy of Peace takes it to the next level, personally and professionally.” —Adel Al-Saleh, President, IMS Health Europe, Middle East and Africa “The most powerful tool I’ve seen for finding real, lasting peace—in families, organizations, communities, and nations.” —Pamela Richarde, Past President, International Coach Federation.

In The Five Dysfunctions of a Team Patrick Lencioni once again offers a leadership fable that is as enthralling and instructive as his first two best-selling books, The Five Temptations of a CEO and The Four Obsessions of an Extraordinary Executive . This time, he turns his keen intellect and storytelling power to the fascinating, complex world of teams. In keeping with the parable style, Lencioni (The Five Temptations of a CEO) begins by telling the fable of a woman who, as CEO of a struggling Silicon Valley firm, took control of a dysfunctional executive committee and helped its members succeed as a team.

Virtual Freedom: How to Work with Virtual Staff to Buy More Time, Become More Productive, and Build Your Dream Business is the step-by-step guide every entrepreneur needs to build his or her business with the asset of working with virtual employees. This is the field guide for building a team, outsourcing, and taking back control of your life.” —Jay Baer, New York Times bestselling author of Youtility “Chris Ducker explains exactly how to get more done in less time—and, as a bonus, get back the life you gave up when you decided to go into business for yourself. Virtual assistants are the key, and Virtual Freedom gives you everything you need to know.” —Michael Hyatt, New York Times bestselling author of Platform. He takes the fear out of virtualizing your business and shows you how to live your life, while your business works for YOU!” —Peter Shankman, bestselling author of Nice Companies Finish First. “In Virtual Freedom , Ducker gives incredibly practical, proven advice for getting our time back so we can live a life of true freedom with the most luxurious of luxuries: choice over what we do with our time. Virtual Freedom did that for me because what Chris has produced in this book will literally change your business, and your life!” —Pat Flynn, bestselling author of Let Go.

Why Simple Wins helps leaders and their teams move beyond the feelings of frustration and futility that come with so much unproductive work in today's corporate world to create a corporate culture where valuable, essential, meaningful work is the norm. Using simple stories and techniques, Why Simple Wins shows that by using simplicity as an operating principle, we can eliminate the busy work that puts a chokehold on us every day, and instead spend time on the work that we value. Lisa Bodell shows that simplification can be the competitive advantage of our time, helping us to be more innovative, more adaptable, and better positioned to thrive and truly have an impact." Lisa Bodell empowers us to move toward the elegant, delivering practical tools for reducing time wasted on low-value tasks so we can free up energy for innovative thinking." But far from throwing up her hands in despair, Lisa Bodell uses compelling real world stories, eye-popping statistics and practical hands-on tools to show how work itself has become too complex, and how simplifying can help reclaim what's gotten lost: time for work that matters. Lisa Bodell shines a bright light on the single most significant leadership priority of this era. "Lisa Bodell unearths the root of complexity: the fears, need for control, and risk aversion of human beings. In Why Simple Wins Lisa Bodell shines a bright light on how too often we create and collude in the frustrating, time wasting systems we rail against. In doing so, she makes a compelling - and simple - case for making simplification a habit, and she gives us the practical tools to do just that. Lisa Bodell shows that simplification can be the competitive advantage of our time, helping us to be more innovative, more adaptable, and better positioned to thrive and truly have an impact." Lisa Bodell empowers us to move toward the elegant, delivering practical tools for reducing time wasted on low-value tasks so we can free up energy for innovative thinking." But far from throwing up her hands in despair, Lisa Bodell uses compelling real world stories, eye-popping statistics and practical hands-on tools to show how work itself has become too complex, and how simplifying can help reclaim what’s gotten lost: time for work that matters. Lisa Bodell shines a bright light on the single most significant leadership priority of this era. "Lisa Bodell unearths the root of complexity: the fears, need for control, and risk aversion of human beings. In Why Simple Wins Lisa Bodell shines a bright light on how too often we create and collude in the frustrating, time wasting systems we rail against. In doing so, she makes a compelling - and simple - case for making simplification a habit, and she gives us the practical tools to do just that.