Best Rules of Order Reference Guides
This book will illustrate simple communication, sales, and customer service techniques that you can immediately implement in your business and in your relationships with your clients. The tips in this book represent a lifetime of helpful hints and specific tactics used in the author's corporate sales career (and in her own small business) -- for over 25 years -- to communicate, sell, service, and satisfy clients of all kinds. Follow the advice in this book and you'll immediately make a positive change in your business by communicating more effectively, providing better service, and improving client relationships. After working in the corporate world in sales, account management, and marketing positions, Michele developed a strong desire to leave the “corporate grind” and wanted to start her own business. After starting the business part-time, Michele and her husband founded MPD Video Productions, and they eventually left corporate to run the business full-time. Upon entering the small business arena, Michele quickly realized how many business owners lack critical sales and service skills, and how strongly this deficiency and inability to work with clients affects their success.
Reviews
Find Best Price at Amazon"Her example of how fixing a mistake with urgency and courtesy can lead to a stronger client relationship, was a powerful demonstration of how to deal with bumps in the road and come out of it shining."
"As a business owner and a customer service provider for over 20 years; I like that this book shared the key ingredient in successfully running a business: Customers!"
"I felt the fire for excellence in every chapter of this book. You will see as you read how a person of integrity responds to a myriad of situations."
"And apparently, the basics. are not what they teach you in "business school.""
"Learning or re-learning basic concepts of putting the customer first, top customer service and the real reason you are in business is often lost these days."
"I'm so glad I found this book, as it teaches invaluable lessons in communication and sales techniques."
"I can't say that any of the pointers were new (but for those thinking of starting a business or relatively new in business, this is a great summary of Excellent Customer Service 101); however, a reminder never hurts."
"I would highly recommend this book to every business owner and maybe every business student too."
An update of the classic parliamentary "rules of order" presents the protocol behind the "orderly" conduct of meetings in clear, concise fashion, offering readers easy access to the most important rules. Henry M. Robert III is co-author of Robert's Rules of Order Newly Revised, 10th Edition , the current and official manual adopted by most organizations to govern their meetings.
Reviews
Find Best Price at Amazon"Just what I wanted."
"Perfect for anyone wanting to,understand how govt works and rules to,abide by."
"Perfect for meetings details."
This completely revised and updated alternative to Robert's Rules is the most comprehensive, understandable, and logical guide to conducting smoothly functioning, formal, organizational meetings. Alice Sturgis was a practicing parliamentarian and consultant to national and international professional and business organizations.
Reviews
Find Best Price at Amazon"Great reading!"
"Brilliant if you have to go a few rounds regarding Robert's Rules."
"My union uses Sturgis instead of Roberts Rules of Order."
"A must have for any organization."
"Book arrived quickly and was as advertised."
"It's more accessible that Robert's Rules and easy to locate the info you need."
Best Conversation Etiquette Guides
This handy guide provides key phrases for use in everyday circumstances, complete with phonetic spelling, an English-Italian and Italian-English dictionary, the latest information on European currency and rail transportation, and even a tear-out cheat sheet for continued language practice as you wait in line at the Sistine Chapel. With the help of his hardworking staff of 80 at Europe Through the Back Doorin Edmonds, Washington, just north of SeattleRick's mission is to make European travel fun, affordable, and culturally broadening for Americans.
Reviews
Find Best Price at Amazon"My husband and I -- who travel frequently and rarely get sick -- contracted some kind of horrible flu/sinus infection/plague on the way out or Rome and needed to seek urgent medical consultation and care from a pharmacy on the Amalfi coast. The Rick Steves guide came to our rescue because it had more than three times the amount of health and medical vocabulary than the Lonely Planet book, which we desperately needed because we had a lot of specific symptoms to communicate and the pharmacist/doctor only spoke a few words of English."
"Very inclusive and informative."
"Love this little book."
"Came in handy many times for reference."
"Rick Steves does it again."
"Great when paired with his free audio guides (not to mention PBS specials)."
"Love this book."
"Book helped me with short phrases on first trip to Italy."
Best Etiquette Guides & Advice
From the celebrity wedding planner and author of the The Wedding Book , Mindy Weiss’s All-In-One Wedding Planner & Organizer helps couples keep track of every detail leading up to their Big Day. With The Wedding Planner & Organizer , she gets both.
Reviews
Find Best Price at Amazon"I love all the advice given and options available."
"The product arrive with the corner torn and the inside cover was also torn."
"My second purchase of this item because I love it so much."
"I bought this planner for our oldest son and his fiancee when they became engaged, and they loved it."
"I loved the card divider in the back as well as all of the pockets through out for papers."
"Has really helped me stay on track and keep track of everything for my wedding."
"My best friend who is a wedding planner recommended that I get an organizer."
"This planner looked perfect when it arrived, no problems with it being banged up or torn like I was worried about from reading other people's reviews."