Koncocoo

Best Handheld Vacuums

BLACK+DECKER CHV1410L 16V Cordless Lithium Hand Vacuum
The inventor of the first portable electric drill with pistol grip and trigger switch, Black + Decker has evolved from a small machine shop in Baltimore, Maryland to a global manufacturing and marketing powerhouse with a broad line of quality products used in and around the home and for commercial applications. When users need to get work done, they trust Black + Decker for the products that will do the job efficiently and reliably 16V MAX Lithium Ion Dust Buster 16V MAX Lithium Ion Dust buster This hand vac provides consumers with everything they need in a hand vac, plus long battery life, year after year. Rotating slim nozzle for a variety of applications, removable, washable bowl and filters for thorough cleaning.
Reviews
"This cat is a litter flinger."
"At first I did not like the fact that it could not be hung up on the wall with the charger plugging into it like my previous dustbusters. The fact that it is Lithium Ion is great that it should last longer and perform better than previous nicad batteries."
"3- Each time after vacuuming. you need to really clean the inside good - otherwise, next time will not get the good suction."
"Can I express my love for a vacuum? This vacuum is top notch!"
"Early in the squash season (summer squash and zucchini are the stink bug’s favorite prey) I lift stink bug eggs from the leaves of my plants with duct tape. In defense of my helpless plants this year, I started vacuuming stink bugs from my plants every day and flushing them down the toilet. I can suck up lots of stink bugs before I have to empty the vacuum. PICTURES: I am including pictures of the vacuum full of stink bugs as well as a shot of stink bugs in the garden. It does a great job sucking up stink bugs as they cling to leaves and straw and I can only imagine how great it would be at cleaning up stuff that doesn’t resist being sucked into it."
"So I was worried about buying this hand vacuum because some of the reviews said the suction isn't very strong and/or it dies fast and doesn't stay charged. I have two dogs who always tracks dirts inside when they go out and come back and a rabbit who sheds insanely."
Find Best Price at Amazon
BLACK+DECKER BDH2000PL MAX Lithium Pivot Vacuum, 20-volt
Black+Decker BDH2000PL MAX Lithium Pivot Vacuum, 20-volt For those looking for serious power, Black+Decker’s all-purpose 20V MAX* Lithium Pivot has strong suction provided by the 20V MAX* lithium ion battery, a lightweight design for easy carrying, and a standing charging base. The 20V MAX* Lithium Pivot comes with an onboard crevice tool and brush that are always at hand to tackle any mess, while a distinctive pivoting nose feature enables easy cleaning for all those hard to reach areas, such as under cupboards, above tall shelves, and in between couch cushions. The always -ready and convenient 20V MAX* Lithium Pivot Vac is perfect for handy cleaning anywhere and anytime. This Pivot Vac offers a 3-stage filtration system with a pleated filter design offers superior filtration for clean air exhaust. Instead, Lithium Ion batteries offer strong suction and fade-free power throughout their use. The cyclonic action spins dust and debris away from the filter keeping suction power strong.
Reviews
"The small plastic pegs on the door that slot into the holes on the opposite side of the hinge of what Black and Decker calls the "Bowl & Nozzle" assembly have two very tiny connection points to the plastic door. So, beware of this issue and handle the access door extremely gently or buy a second "Bowl & Nozzle" assembly for when the door breaks off."
"My original pivot vac will no longer keep a charge, and I've been looking for a decent replacement. Update: Evidently you can replace the battery pack, when needed."
"I checked the voltage on the charger unit to make sure it hadn’t failed but it was providing exactly the right amount of power to the vacuum. That was the problem - the battery essentially started on fire and “exploded” inside (fortunately no one was using the vacuum at the time so there were no injuries). Now recently there is non-stop news about a certain cell phone with an exploding Lithium Ion battery that is injuring people, burning down buildings and even being banned by the airlines. I will be reporting it to the proper authorities in case a recall is needed but I CANNOT recommend this product and until Black+Decker publicly addresses the issue I had with the battery I would hope Amazon pulls it from their listing."
"I picked this one due to great customer rating, now I regret I did not return it earlier as it has pass 30 days. Despite all the "cool" functions such as rotating nozzle, powerful suctions and Lithium battery, there are some headaches to deal with using this vacuum: 1. This leads to sticky joint and makes sound when I adjust nozzle angle. I opened the motor cover and found out the O ring is oversized."
Find Best Price at Amazon
BLACK+DECKER HHVI320JR02 Dustbuster Cordless Lithium Hand Vacuum, Magic Blue
This vac has a rotating nozzle for a comfortable hand position when accessing hard to reach areas, along with an extendable crevice tool that provides access to hard to reach areas and a flip-up brush which allows you to dust and vacuum upholstery. Includes: hand vac, Jack plug charger, wall mount, extendable crevice tool, flip-up brush. Cyclonic action helps keep the filter clean and suction strong.
Reviews
"- The nozzle extension (they call it crevice tool) is convenient. - With the nozzle extended, its much more convenient and easy on the back when standing and reaching areas on the floor. - Its easy to access the dust bowl to dump and the filter to clean. - Comes with a wall mountable bracket to hang the unit and a wall wart charger but you still have to plug the cable in to charge it."
"Because the charging cord is relatively short, this makes the vacuum all but useless to me; I'm forced to vacuum for 10 minutes, charge the vacuum 30 minutes, use for 10 minutes, charge, repeat, repeat."
"We have a tile floor and when there are any strands from carpets, little crumbs.., or anything else, I grab this vacuum. Pet hair is easy when it is loose on hard floor. Easy to clean, but BE CAREFUL, to assemble back correctly. At first, may prove a little difficult, if you don't watch carefully as you disassemble for cleaning."
"I immediately noticed how this is so much lighter than the previous BLACK + DECKER CHV1410L 16 volt Lithium Cordless Dust Buster Hand Vac model. Since the top part can rotate/detach completely, I wish they would add a hose attachment for cleaning cars easier; the form factor still makes it very difficult for cleaning tight areas."
"It's also not as loud as a big vacuum which means it doesn't wake up our toddler if she's in bed."
"One is for kitty litter and bathroom floor clean up and the other is for small kitchen clean up like popcorn kernels and toast crumbs."
"It would have been more convenient to charge it if all you had to do was dock it into the wall bracket."
Find Best Price at Amazon

Best Replacement Central Vacuum Bags

Cordless Vacuum, WELIKERA 12V 100W Hand-held Cordless Vacuum Cleaner, Powerful Portable Pet Hair Vacuum, Cordless Rechargeable Dust Busters for Home and Car Cleaning, with A Carrying Bag, Black
- Only charge the vacuum cleaner with the charger supplied. - During charging, the adapter feels warm to touch, this is normal. - Never block the exhaust air openings during vacuuming. -Pls turn off all the switch while charging. -Pls do not use the vacuum during charging to protect battery life. -If the vacuum battery is fully discharged, the LED lights will not flash until 3-hours-charging. And it will take more than 5 hours for the vacuum battery to fully charged again. ★LED Light: WELIKERA hand-held Cordless vacuum, has a built-in LED light, a great helper for dark places cleaning and night cleaning. ★Hassle Free Customer Service: WELIKERA powerful and portable Cordless car vacuum, easy to carry and store, perfect for car and home cleaning, HAS PASSED CE, FC and UL CERTIFICATION.
Reviews
"I bought a couple of cordless vacuums from Amazon over the years."
"It also comes in a canvas bag to keep it in and hold the vacuum and the stuff that comes with it including the cord."
"This is a great vacuum, very handy , lightweight and powerful."
"I charged it for 4 hours, and it can last for 20 mins for picking up the crumbs and the messy hair of my little cat."
"I have to said love this vacuum!I been looking for a powerful vacuum long time, and I did try many different kind, this one is the best one, and the filter don’t need to replace, just wash it with water, but the important things is you have make sure install filter when it dry,if not will not work."
"I'm loving this vacuum!"
"This little vacyum has a lot of power and does what it is suppose to do."
"While I like the sleek design and the lightweight feel, the vacuum doesn’t have the power that I was hoping for in a small vacuum."
Find Best Price at Amazon

Best Vacuum Cleaners & Floor Care

BLACK+DECKER CHV1410L 16V Cordless Lithium Hand Vacuum
The inventor of the first portable electric drill with pistol grip and trigger switch, Black + Decker has evolved from a small machine shop in Baltimore, Maryland to a global manufacturing and marketing powerhouse with a broad line of quality products used in and around the home and for commercial applications. When users need to get work done, they trust Black + Decker for the products that will do the job efficiently and reliably 16V MAX Lithium Ion Dust Buster 16V MAX Lithium Ion Dust buster This hand vac provides consumers with everything they need in a hand vac, plus long battery life, year after year. Rotating slim nozzle for a variety of applications, removable, washable bowl and filters for thorough cleaning.
Reviews
"This cat is a litter flinger."
"At first I did not like the fact that it could not be hung up on the wall with the charger plugging into it like my previous dustbusters. The fact that it is Lithium Ion is great that it should last longer and perform better than previous nicad batteries."
"3- Each time after vacuuming. you need to really clean the inside good - otherwise, next time will not get the good suction."
"Can I express my love for a vacuum? This vacuum is top notch!"
"Early in the squash season (summer squash and zucchini are the stink bug’s favorite prey) I lift stink bug eggs from the leaves of my plants with duct tape. In defense of my helpless plants this year, I started vacuuming stink bugs from my plants every day and flushing them down the toilet. I can suck up lots of stink bugs before I have to empty the vacuum. PICTURES: I am including pictures of the vacuum full of stink bugs as well as a shot of stink bugs in the garden. It does a great job sucking up stink bugs as they cling to leaves and straw and I can only imagine how great it would be at cleaning up stuff that doesn’t resist being sucked into it."
"So I was worried about buying this hand vacuum because some of the reviews said the suction isn't very strong and/or it dies fast and doesn't stay charged. I have two dogs who always tracks dirts inside when they go out and come back and a rabbit who sheds insanely."
Find Best Price at Amazon

Best Robotic Vacuums

[Power Boost Tech] Eufy RoboVac 11+, High Suction, Self-Charging Robotic Vacuum Cleaner, Filter for Pet, Cleans Hard Floors to Medium-Pile Carpets
Keeps Floors Spotless A combination of counter-rotating side brushes, a redesigned rolling brush – engineered to reduce trapping rugs and sheets –, paired with powerful suction cleans wherever RoboVac passes. Cleans Further Larger dustbin allows RoboVac to pick up more dirt and dust to take full advantage of 100 minutes* of continuous cleaning. Note: *100 minutes cleaning using Standard mode on hardwood floors; approximately 1 hour cleaning using Power Boost mode on carpeting. Power Boost Technology: New feature automatically increases suction power when extra vacuuming strength is needed to get the best clean.
Reviews
"I've owned 3 of the original, better well known robot vacs and I always felt like none were really engineered to work in a real family environment (area rugs, pets,kids, etc...). I saw a review combined with a low price alert on one of the many gadget blogs I read and I accidentally bought this thing... I'm pretty sure the algorithm for moving around objects in the other robot vacs was better, but the algorithms don't mean much when the gadget can't effectively do its main purpose."
"We have owned several roomba early models over the years, and we have been mostly underwhelmed with overall suction, noise, and pickup power for the $300~$500 range robot vacuums. Skeptical but curious, we picked this "little RoboVac that could" on a whim, without expecting much given its' very reasonable price. This overgrown hockey puck eats more socks and stray underwear than our dogs! The suction on this compact little dust demon is so strong that the exhaust port on its side, makes our curtains billow from 5 feet away, while on MAX mode. In standard cleaning mode, our Euphy runs well over two hours on a single charge. Full disclosure, I sadistically tucked away the charging station three rooms away. This little dust, dirt, dog-hair, underwear, sock, phone charging cable gobbling little robot vacuum."
"The Eufy has only finished one vacuum cycle, so I clearly can't speak to longevity, but just some general early observations for anyone considering this brand new model. It picked up a lot of cat hair that the Roomba wouldn't have, and the floors look just as good as they do when we do a full vacuuming. The one issue I did find with this was that for things like chairs with dust ruffles, the Roomba would have gone right through the dust ruffle to clean under the chair, but the Eufy views it as a solid vertical surface and turns around to go somewhere else. Overall we're very happy with it so far, and my mind is blown that in three years, Anker managed to make a vacuum so much better than our old Roomba at around half the price."
"Small and quite quiet. Dust bin the size of vermont. Dog hair disappeared."
Find Best Price at Amazon

Best Shop Wet Dry Vacuums

Armor All 2.5 Gallon, 2 Peak HP, Utility Wet/Dry Vacuum, AA255
It handles both wet and dry pickup, includes all accessories needed for complete interior cleaning and easily converts to a blower to dry motorcycles, car grills and wheels. Other great features include a 10-foot cord with wrap, 6-foot, 1.25-inch hose, reusable cloth filter, reusable foam sleeve, 2-in-1 utility nozzle, crevice tool, deluxe car nozzle, blower nozzle, and detail brush. 2.5 gallon storage tank and 2 horsepower motor with an auto shut-off to prevent overflow.
Reviews
"Before getting this product I would go downtown to one of those car wash places and poke an endless supply of quarters into a bulky commercial vacuum cleaner. This has never been a pleasant experience since the car wash vacuum cleaners always seem to come with large barely-flexible, cumbersome hoses equipped with an over-wide nozzle ill-suited to clean the hard-to-reach places in your car."
"However, I seriously don't have the space for a large shop vac so the compact size of this is so great yet it performs as strongly as the large sizes. One typically runs and hides while the other follows me around barking madly at it--but with this little shop vac they even kept coming up to it while I'm using it with no barking. So I promptly turned off the water, changed the filter from the cloth to the water filter in this little vac and proceeded to test its wet suction! I haven't tried the wet part yet or the "blow" part either but if the suction works this well, then I'm sure I'll have no worries."
"NOTE: for fireplace ashes and drywall dust, which are extremely fine, the manufacturer recommends an optional fine filter, and this is important, as the powdery dust from ashes will work through a regular filter and burn out the motor. If you do (and I did) hardly any ash gets through to the filter over the motor, and you can simply remove the bag and drop it in the garbage instead of turning the canister over and dumping the ashes in a choking cloud of dust."
"In fact, I decided to get rid of my much bigger "shop-vac" I've used in my workshop [which is a little awkward to move about my small shop."
"I love this little guy."
"Good shop vac for the money, however."
"It also comes with an attachment to clean the car's air vents as they can become dusty."
Find Best Price at Amazon

Best Central Vacuum Systems

Deik Vacuum Cleaner, 2 in 1 Cordless Vacuum Cleaner, High-power Long-lasting 22.2V 2200mAh Li-ion Battery Powered Rechargeable Bagless Stick and Handheld Vacuum with Upright Charging Base
Coming complete with an upholstery brush and crevice tool, the Deik 2-in-1 Folding Vacuum Cleaner provides up to thirty minutes of cleaning power from a single charge - plenty of time to whizz round your home and eradicate any dirt in your path. 2-in-1 Cordless Vacuum: Highly-maneuverable stick vacuum cleaner are ideal for light-duty clean-ups around the home.
Reviews
"I originally had the cordless freestyle shark vacuum & when it finally gave out after a year I needed to buy another vacuum. But I feel that it works much better on carpet then tile or wood floors."
"It's Lightweight & Flexible, Easy to remove dust container, simply detach and empty the contents straight into the bin."
"It's not meant for high-volume, deep cleaning, but works great as a maintenance tool."
"This is better than I expected-it lasts a long time & maintains power on a charge, so light & easy to use, it has 'headlight' which makes it easy to see in dim areas and the handheld detaches so easily!"
"Bought this for the wife as our eureka won't run long."
"I was skeptical about purchasing a brand of vacuum that I had never heard of - but let’s just say - awesome!!!"
"It has a hard time getting up the dirt in the grout lines in the tile and takes so long to use that it might be easier to haul out the full sized vacuum."
"Vacuum power got weaker every time I use it. Had to work on same spot for 7 times on carpet, and the little crump is still inside the carpet."
Find Best Price at Amazon

Best Canister Vacuum Cleaners

Miele Complete C2 Hard Floor Canister Vacuum Cleaner with SBD285-3 Combination Rug and Floor Tool + SBB300-3 Parquet Floor Brush
Not only is the Miele Hard Floor lightweight and quiet, it is also extremely powerful thanks Miele's Brand New Redesigned Vortex Motor. The Miele Hard Floor has an Electronic Suction Control Dial with 6 Suction Settings- Settings include Drapes, Furniture, Throw-Rugs, Quiet Setting, Large area rugs and Wall to Wall Carpet/Bare Floors. Comes with Miele SBD285-3 Combination Rug and Floor Tool Perfect for Bare Floors and Area Rugs.
Reviews
"I did major comparison shopping for a new canister vacuum as I wanted a tough unit capable of cleaning wood floors as well as carpet, strong power for sucking up cat hair and the ability to have the unit roll on wheels but light enough to carry up stairs if needed."
"I've tried 8 different vacuums over the last handful of years...some borrowed, some purchased...in order to find a product that works on my wooden floors."
"The suction power is variable and this is great because you can vary it depending on the surface you are cleaning, a really nice feature! The Miele is also great for cleaning wooden floors when you use the special parquet floor brush."
"I don't have carpet anymore but I bought this vacuum when we were changing from carpet to LVP flooring."
"I highly recommended this product if you are vacuuming a house that has mostly hardwood and tile flooring."
"It has full capacity and makes complete use of the vacuum bags but is still not a massive canister."
"Wonderful vacuum cleaner."
"Love the powerful suction and extra attachments."
Find Best Price at Amazon

Best Upright Vacuum Cleaners

Shark Navigator Lift-Away Professional NV356E
It also includes a Brushroll Shutoff button so you can easily switch between carpet and bare floor cleaning, and the Hard Floor Hero attachment to pick up debris and dust your bare floors. Hard Floor Hero™. Includes: Hard Floor Hero, Pet Power Brush, Dusting Brush and 8 inch Crevice Tool.
Reviews
"I never thought I’d be writing a review on a vacuum cleaner, but in this case after having had Dyson's for over 15 years this one earns a mention. My reviews are normally pretty long-winded, but I feel there's a lot to cover here for a product you hope to only buy once and service you for many years. The Dyson is no champion in this department either as it’s entirely plastic and I’ve replaced pieces many times over the years. This seems to be rugged enough in places that matter, and I’m pleased to find the extension tube is made of metal. Overall the weight and size make it an excellent choice for those with petite builds or senior citizens. Some parts are quite handsome, but the general appearance of the tank is industrial at best, and just a bit cluttered over all. Ergonomically the Dyson has obviously had some top flight industrial engineers working on it, as everything is snug, streamline and compact in the ways all the parts fit together. Once you know how to reconfigure the Dyson to extend the hose, it makes sense but does have a bit of a learning curve. The “Lift-Away” canister allowing it to detach from the base is absolutely brilliant, and makes cleaning things like stairs, blinds, ceiling cobwebs etc. Here it’s on the side, and winding the cord really works best only going one direction as the lower clip is tucked in and a bit out of the way. Additionally, the red 2 position on/off rocker switch looks like it came right off the parts rack of a radio shack. A higher pitched whirring sound with the Shark can be heard opposed to the deeper Dyson Roar on the carpet. Another nice feature the Shark has is a little ring you can turn to cut down on the suction if it’s becoming too hard to push. On my cut pile carpet the Shark leaves brush marks, think of a rake on sand opposed to just the flat sweep I'm used to with a Dyson. Cleaning/Hardwood Floors. The supplied Dust Away attachment with the detachable pad is a clever little extra that acts like a Swiffer on steroids. It works quite well right up to the wall, as well as sucking up all that dust and grit that manages to make its way in between gaps of the plank style hardwood floors. You will still need to do the occasional wet mopping as things just get stuck on the floors, but for regular cleaning this is a nice option to have. Pros. - inexpensive. - lightweight. - easy to use. - swivel base easy to maneuver. - incredibly powerful. - suction control. - fantastic filter system. - bag free design. - 2 position power switch (motorized brush head on/off). - motorized brush head with blockage/jam indicator light. - motorized brush head viewing window. - portable lift-away canister for easy cleaning of stairs or hard to access areas. - hardwood/tile floor attachment. - pet upholstery attachment. - 30’ cord. - easy cord release. - 5 year warranty. Cons. - questionable aesthetics/ergonomics. - fussy design. - some materials a little flimsy. - no soft brush attachment. - dustbin door release at bottom means possible contact with contents. - motorized head only 11” wide. Wow, that’s it. While I’m not a huge allergy sufferer, I had no idea how much crap was being blown back in the air with the Dyson. Combine these features with a lightweight, easy to maneuver and hard-sucking product they’ve fulfilled their promise. While ergonomically lacking behind the Dyson, they’ve hit a good balance of features and performance, cutting corners where it would be least noticed and giving the consumer every bit from their hard earned dollar. I was dubious of Shark because of infomercials etc., but now I know they’re not throwing their money away on fancy packaging or industrial design with questionable returns."
"I bought the vacuum a month ago and so far, the suction is amazing (especially compared to my old piece o' crap vacuum that I purchased at that chain store with all the people shopping in their PJs)! It has lots of features (hardwood cleaning and included attachments too), it is lightweight, and it is very versatile!"
"It makes me laugh when I read reviews where people complain about how often they have to empty the dust canister. You had to reach into the dust canister on the older Lift Away and yank out dirt-encrusted clumps of hair and carpet fibers every time you tried to empty it. Even though the original Lift Away was advertised as having a HEPA filter, until people started complaining, it did not come with one unless you bought it directly from Shark. - 30 foot long power cord - 5 feet longer than the original Lift Away. Shark is finally using better quality electrical cord so it no longer bends and kinks. Turn the beater bar off when you are cleaning solid surface flooring so you don't mar the finish. It easily removes pet fur from furniture, stairs, bedding, etc., and is great for cleaning your car. - The short hose that leads from the body of the vacuum to the beater bar head and provides the suction no longer comes loose like it does on the first Lift Away. With the press of a button, you can use the shorter hose with your attachments or the longer extension wand. It tips over every single time and makes using the Lift Away mode a real workout. The Dust Away attachment with the microfiber pads is for solid surface flooring under furniture, not for carpets. A couple of LED lights would help in dark areas without adding a lot of weight. This tool does an outstanding job getting pet hair off of furniture and stairs and it's terrific for cleaning your car. I spend far too much time unwinding hair from the beater bar and dislodging caked on dander and dust from the guts of the turbo brush. Shark should take a good long look at the Dyson mini turbine brush (smaller, lighter, better designed, and better built) and learn something. Shark finally appears to have noticed the years of negative reviews of their abysmal customer service. I called recently and they actually listened to my problem and were quite pleasant about it (huge improvement right there), but nothing was resolved. The call ended with an automated customer satisfaction survey where I could now rate my unsatisfactory experience. The Lift Away Pro is a decent quality vacuum cleaner, so you just have to hope that you won't need to deal with customer service. Buy your Lift Away Pro locally and give it a real workout while you can still return it to the store if you have problems. You can exchange it or get your money back without having to pay huge shipping costs or go without a vacuum cleaner for weeks like you would if you dealt directly with Shark. Life's too short to deal with the hassle of trying to make Shark honor a warranty."
Find Best Price at Amazon

Best Stick Vacuums & Electric Brooms

Dyson V8 Absolute Cord-Free Vacuum
The direct-drive cleaner head drives bristles deeper into the carpet to remove even more dirt. The soft roller cleaner head removes large debris and fine dust simultaneously.Hygienic dirt ejector empties dust from the bin in a single action.Mini motorized tool for tough tasks. Stiff nylon bristles remove pet hair and ground-in dirt from furniture, car seats and tight spaces.2 tier Radial cyclones - 15 cyclones, arranged across two tiers, work in parallel to increase airflow and capture more fine dust. Max power mode provides 7 minutes of higher suction for more difficult tasks. Battery power is only used for cleaning.. Customers must charge their V8 for a minimum of 4 hours prior to it being functional. The direct-drive cleaner head drives bristles deeper into the carpet to remove even more dirt.
Reviews
"That goes down to 25 with the motorized tool, and down to 7 minutes on “max mode.” The canister can also hold a good amount of dirt, and has a new mechanism that scrapes the sides of the bin when being emptied. The new soft roller cleaner head works well for hardwood floors, but on corners, I find myself having to go back with the crevice tool to finish the job. I use the direct drive cleaner head for low pile carpets, but the mini motorized tool works better for shag rugs (and car floor mats/upholstery)."
"Got mine yesterday, charged it, vacuumed my downstairs with it this morning. By the time I was finished, the skin on the knuckle at the base of my thumb was worn off from being rubbed on the handle above the switch where there is a little plastic "seam"."
"I was familiar with the V6 so I kept waiting for the battery to exhaust it's charge but it kept going. We have a long haired German Shepard and had to empty the V8 three times."
"I find it hard to believe that a company that spends a great deal of time marketing the design excellence of its product would fail so wholly at something so basic as phone customer service and parts replacement. In November I began the process of trying to replace the part thinking a simple call would take care of things, but was stymied on a few occasions by hold times above 30 minutes, and it wasn’t until December 17 when I finally had the time to 'wait it out' and speak to a representative. After he apparently pulled a demo unit out to see what I was talking about (I offered to email photos) and tried to convince me that the crimp obstructing nearly 50% of the hose diameter was part of the design, he created an order for a part and informed me that in 5-8 business days my problem would be solved. After more than 50 minutes, I reached a representative who then had to place me on a further hold to tell me that parts were not available for the vacuum since it was so new, and that in order to replace the part, I would have to replace the entire vacuum. I was told without any humor that replacing the part cannot be completed without my FIRST going to a UPS store with the vacuum and its attachments, receiving a tracking number, and then CALLING customer service back. Even glacially slow-to-adopt USPS allows callers to opt out of physical hold times and receive a phone call back in the order they were received."
Find Best Price at Amazon